Support
Help for running credit workflows in Credit Reaper.
Browse practical task guides for companies, entities, credit lines, documents, reports, access, notifications, and billing. These pages focus on what the product supports today.

What are you trying to do?
Start with a common workflow, then jump into the matching guide or app area. The cards below are the fastest path to current product help.
Common tasks
Finish the everyday setup and review jobs.
These cards point to the current guided flows, workspace pages, and customer-facing guides.
Choose the company container, add profile details and logo, then use entities for brands, stores, vendors, or service providers.
Add an entityCreate recognizable business entities with type, contact, region, description, and logo context.
Create a credit lineSelect credit provider and credit recipient entities, record the credit amount, set status, and add usage terms when helpful.
Record a transactionAdd usage, reconciliation, adjustment, or reversal events so service-managed balances stay explainable.
Upload supporting evidenceAttach agreements, invoices, receipts, statements, images, and other source files to the credit line they support.
Invite or edit a userReview role, status, company scope, entity assignments, and pending access requests before changing user access.
Review reportsUse dashboard KPIs, aging balances, exposure by entity, and recent activity to spot records needing attention.
Understand billing and limitsCheck plan usage, limit pressure, subscription status, and support-assisted billing options.
Troubleshooting
Common things to check before contacting support.
These product-focused checks help narrow down access, limits, records, and workflow questions before you contact support.
Confirm your selected company, role, and whether an authorized user still needs to approve access.
I reached a plan limitReview usage counts, archived or inactive records, and whether support should help evaluate a plan change.
A document upload failedCheck file type, size, connection, and upload service availability before retrying or contacting support.
A request is pendingPending requests wait for authorized review. Do not assume email delivery unless the notification or outbox state confirms it.
I cannot create a credit lineConfirm you have a company, at least two useful entities or a clear counterparty path, permissions, and plan capacity.
Billing options look differentSome billing actions are support-assisted or depend on Stripe configuration. The plan usage view is still useful for review.
Support scope
What support can help review.
Support can help map company/entity structure, review credit-line workflow questions, clarify plan limit behavior, and inspect request or notification state where available.
Contact-based support
Use the contact page for onboarding or support questions. Include the company, entity, credit line, request, or plan limit you are reviewing so the team has context.
Next step
Need help mapping a workflow?
Describe your company, entities, and credit relationship so support can point you to the right setup path.
